FAQ's
How long do orders take to process?
-In stock items from LI Goodies, West Islip Shop, etc., generally ship within 24 hours.
-For custom bulk orders, it is possible to receive in 2 weeks, maybe less for "rush" order, but can take 3-4 weeks depending on the complexity of the order and your location.
*TEAM/STAFF orders generally take 2-3 weeks AFTER your store closes. Please keep in mind that if you individually place an order on first day your team/organizations website is active, you may not receive your order in 2 weeks. This is because your team store might still be active, and orders do not get processed until the store is closed.
Where do orders ship from?
-Your order will ship from Long Island, New York. We only ship within the Continental US, Hawaii and Alaska.
How do I submit or inquire about a custom order?
-Team/Staff orders that are currently active will be listed along the left hand side of our home page. You can order directly from our website.
-For new custom orders, or to re-open your tab on our website, simply contact us:
1. Click on our Contact Page
2. e-mail us at sales@localninedesign.com
3. Text/Call 631-343-6152 between 9am and 4pm EST
*Text often works best because we may be in the warehouse printing.